Delivery

Every order you place with us will be delivered direct to your front door. We work in partnership with a national delivery company to ensure that your goods are delivered in pristine condition.

Deliveries are made on any weekday from 8.00 am to 5.00 pm. Most deliveries are made in the morning though we cannot guarantee this.

We are unable to deliver to the following areas: - "Channel Islands, Northern Ireland, Eire, Isle of Man, Isle of Wight, BFPO (British Forces Post Office) addresses, Orkney, Shetland, Scottish Isles".

We are also unable to deliver to the following postcodes starting with AB / BT / DD / GY / HS / IM / IV / JE / KW / PA / PH / ZE / PO31 / PO32 / PO33 / PO34 / PO35 / PO36 / PO37 / PO38 / PO39 / PO40 / PO41 and PO42. IF YOU STILL REQUIRE DELIVERY call us and we may be able to help, however you would incur an additional surcharge.

Deliveries are made during the working week (not including bank holidays) Delivery times are between 8am and 5pm.

We also offer a premium delivery service on selected items: -

• Saturday (£15.00)
• Week days before 10am (£15.00)
• Week days before 12pm (£10.00)

Please contact a Customer Service Representative on 01274 738073 if you wish to confirm delivery charges or email us at dispatch@bedzrus.co.uk.

If you are not in on the day of the delivery the courier will leave a card with a contact number for you to call to arrange a new delivery date.

Generally, where an order contains more than one item, all items will be delivered at the same time once all items are available.

Where a delivery date has been agreed with our carrier but the customer isn’t present to receive the delivery we reserve the right to charge the customer a minimum of £25 to cover part of the cost of the failed delivery.

Goods will be deemed to have been delivered once delivered to the specified address and Bedzrus will not be liable to the customer for non-delivery of the Products. Bedzrus does not need to satisfy itself that the person accepting delivery at the specified address is the customer (or authorized by the customer to accept delivery of the Goods).

Dates and times quoted for delivery are approximate only. Bedzrus shall not be liable for any direct, indirect or consequential loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods.

If the Products ordered by the customer are not available or discontinued and Bedzrus is unable to deliver them to the Buyer within 60 days (or any other time limit agreed by the both Bedzrus and the customer), Bedzrus shall inform the customer of this; cancel the Contract; and reimburse any sums paid by the customer (or which has been paid on the customer's behalf) under the Contract to the person by whom payment was made no later than 30 days after the due date for delivery of the Goods under the Contract.

All goods must be signed for, we are unable to deliver to unattended premises or outside of customer addresses.

We do not accept any blame or liability for customers removing or disposing of old beds or mattresses prior to delivery. We do advise that customers only dispose of old goods after acceptance of the new goods been delivered.

Deliveries made to business addresses will have the customers authority for anybody in the building to accept goods on the customers behalf. Bedzrus will accept no responsibility once the goods have been signed for at the requested address.

Deliveries made by national carriers will be delivered by one man and delivered to your front door. The services used will only deliver the ordered items to the front door of the designated delivery address. This means that if you reside in an apartment or a block of flats, the delivery driver will deliver to the lobby of the building only. Please understand that the logistics companies that offer a 'next day' service are not insured to enter a private premises. Please be aware that if you purchase a product on a 'next day' delivery service and require assistance with the positioning of the product, you must arrange the assistance yourself.

Before you sign for the item(s)

For insurance purposes, it is very important that before you sign for your items, you check all out side packaging for signs of damage.

If there are signs of damage, you MUST sign for the items as damaged. You MUST accept all items and call us straight away, we will then arrange for ALL DAMAGED items to be replaced. You are required to email photo's of the damage before we can send out replacements (as stated in our terms and conditions). All photo's must be able to clearly show the damage.

Please do not sign for your items as "UNCHECKED" as this no longer covers you as the customer for the insurance of the items.

You must also count the number of items that you are signing for. If any items are missing, sign for them as missing, accept all items and call us straight away. We will them sort out replacing all missing items.

Acceptance of the Product(s)

Other than where the customer acts as a Consumer, the customer shall be deemed to have accepted the Products 5 working days after delivery to the customer.

After acceptance the customer shall not be entitled to reject Products which are not in accordance with the Contract.

On the rare occasion where an item is damaged in transit Bedzrus will, of course, offer to replace the damaged item immediately. Please ensure that you inspect the packaging carefully for damage before signing. Please sign the delivery document as DAMAGED and accept all items. You must inform us of the damage straight away and we will send out replacement parts. THIS IS ABSOLUTELY CRUCIAL AS WE ARE UNABLE TO REPLACE DAMAGED GOODS THAT HAVE BEEN SIGNED FOR "RECEIVED IN GOOD ORDER".

Transport damage shall be noted on the consignment note and Bedzrus must be notified immediately or within 48 hours of receiving the goods.

The customer shall be bound to accept the products when they are tendered for delivery by Bedzrus or its business associates and delivery shall be deemed to take place when the products are tendered for delivery to the customer at the nominated address for delivery whereupon the risk of loss, breakage or any other damage whatsoever shall pass to the customer.

Damage in transit:

If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and accept the goods. It will be your responsibility to inform us within 48 hours from delivery.

You must email us a picture of the damaged items, this is very important as we need proof of damage to enable us to make a claim on the delivery companies insurance.

Non-Deliveries:

It is the customers responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 2 days from delivery.

In-Correct Goods:

It is your responsibility to notify us of any in-correct goods supplied within 3 days from delivery.

Risk

As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.

Risk of damage to or loss of the Products shall pass to the customer upon delivery. If the customer wrongfully fails to take delivery of the Products, then risk of the Products shall pass to the customer at the time when Bedzrus tendered delivery of the Products.

Notwithstanding any other provision herein title to the Products shall not pass to the customer until the Bedzrus has received in cash or cleared funds payment in full for the Products and all other sums which are or which become due to Bedzrus from the customer on any account.

Bedzrus shall be entitled to recover payment for the Products notwithstanding that ownership of any of the Products has not passed from Bedzrus.

The customer may not use or resell the Products before ownership has passed.

The customer grants Bedzrus the licence at any time to enter any premises where the Products are or may be stored in order to inspect them, or where right to possession has terminated, to recover them, and to use reasonable force in doing so.