Returns
Money
back guarantee: We have a 7 day money back guarantee. If for any reason you
do not want to keep your items then return them to us in their original unopened
condition / seals packaging intact and we will refund the value of your goods
NOT any delivery / collection costs.
We recommend that
you send these items with postal insurance (special delivery) as we cannot
accept responsibility for items damaged in transit.
If you would like
us to arrange collection of your items using our courier, please contact us
with your preferred collection day. There will be a charge for using this service.
We regret that
we cannot accept returns if the packaging has been opened or any items have
been part or fully assembled. So please ensure you are happy with the goods
before you begin assembly.
Mattresses can only
be returned if the packaging is unopened. Mattress which have been opened or
slept on cannot be returned. If you wish to test a mattress then please keep
it wrapped until you are sure you want to keep it.
Will will only send
out refunds after all items have been inspected. A cheque will be sent to the
billing address only within 30 days.
Manufacturer
Defects
It is the nature
of wood that there are inevitably certain imperfections or slight markings on
self assembly furniture. We only deal with quality reputable manufacturers and
although we make every effort we cannot guarantee that there won't be damages.
If after opening
the packaging you find that parts have defects / marked or damage please notify
us immediately (within 7 days) by e-mailing enquiries@thuka.co.uk
replacement items will then be requested and sent to you.
You must email us
a picture of the damaged items, this is very important as we need proof of damage
or defects to enable the manufacture to release replacement parts.
If you have missing
items, email us a enquiries@thuka.co.uk
with the part number and number of items required. If the replacement items
are to big to fit through your letter box please also advise us of a suitable
day for us to deliver the items to you. Please be aware we do not stock spare
parts for all products we sell, if we need to order a part in we will advise
you of an expected delivery date.
If you have ordered
items from: -
- Thuka Furniture,
please call the Thuka help desk number 01132 349 444.
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